|
1. What is the procedure to purchase a ticket?
| |
|
First, select the details of your desired travel itinerary (airports & dates for departure & arrival) in the search engine and generate a list of matching flights and their fares.
Choose an airline fare, click "book this flight", fill out the customer information and send us your booking request. |
|
|
We will send you a confirmed reservation by email, usually within one business day.
Verify the details of your itinerary and then fax us the
credit card authorization
form. We will issue the ticket and mail it to you with the delivery method you specified on your
order.
|
|
|
2. What are the payment methods? |
|
|
Most airlines take major credit cards: Visa, MasterCard and American Express. In the case that the
airline or the ticket type requires non-credit card payment, we will accept money order, cashier's
check or wire transfer. |
|
|
3. Can I pay for my ticket on the telephone instead of using fax? |
|
|
Sorry, we can not take your credit card over the phone because airlines require us to have customer's
signature for credit card charges. Please fax us the credit card authorization form together with a
photocopy of the front and back side of your credit card and your photo ID. |
|
|
4. What are the delivery methods?
| |
|
| Type of Service | Delivery Time | Charges |
| Pickup by yourself | | Free |
| E-ticket email delivery |
Next Day | Free |
| Express mail to most cities in U.S |
1-2 business day |
$18.00 |
| FedEx Regular |
3 business days |
$23.00+$2 insurance |
| FedEx next day | next business day |
$35.00+$2 insurance |
| Tickets pickup in China |
Next day | Free |
| Express delivery to other cities in China | one week | Free |
| |
|
5. How long can my reservation be held?
| |
|
It depends on the airline and the fare type. If your departure date is within a week, the airlines
may require same-day ticketing. Fares are not guaranteed until ticketed since airlines require us
to use the fares at ticketing time. For your benefit, we strongly suggest you to purchase your ticket(s)
as soon as possible (preferably on the same day as the quote was given).
|
|
|
6. How far in advance can I book my flight?
| |
|
You can book a flight up to 8 months in advance.
| |
|
7. What is the change penalty and refund policy?
| |
|
It depends on the airlines' rules. Most discount tickets have severe penalties imposed by
the airlines for reschedules or cancellations. The penalty amount varies with airlines and fare types. Sometimes airlines restrict fares to be non-refundable.
|
|
|
8. Do I need to reconfirm before traveling?
| |
|
It is always recommended to call the airlines to double check their final schedules. Please reconfirm
your flight with the airline at least 72 hours before departure, especially with your return flight.
| |
