2008-12-1
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Frequently Asked Questions
1. What is the procedure to purchase a ticket?
First, select the details of your desired travel itinerary (airports & dates for departure & arrival) in the search engine and generate a list of matching flights and their fares. Choose an airline fare, click "book this flight", fill out the customer information and send us your booking request.

We will send you a confirmed reservation by email, usually within one business day. Verify the details of your itinerary and then fax us the credit card authorization form. We will issue the ticket and mail it to you with the delivery method you specified on your order.

2. What are the payment methods?
Most airlines take major credit cards: Visa, MasterCard and American Express. In the case that the airline or the ticket type requires non-credit card payment, we will accept money order, cashier's check or wire transfer.
3. Can I pay for my ticket on the telephone instead of using fax?
Sorry, we can not take your credit card over the phone because airlines require us to have customer's signature for credit card charges. Please fax us the credit card authorization form together with a photocopy of the front and back side of your credit card and your photo ID.
4. What are the delivery methods?
Type of ServiceDelivery TimeCharges
Pickup by yourselfFree
E-ticket email delivery Next DayFree
Express mail to most cities in U.S 1-2 business day $18.00
FedEx Regular 3 business days   $23.00+$2 insurance
FedEx next daynext business day   $35.00+$2 insurance
Tickets pickup in China Next dayFree
Express delivery to other cities in China  one weekFree
5. How long can my reservation be held?
It depends on the airline and the fare type. If your departure date is within a week, the airlines may require same-day ticketing. Fares are not guaranteed until ticketed since airlines require us to use the fares at ticketing time. For your benefit, we strongly suggest you to purchase your ticket(s) as soon as possible (preferably on the same day as the quote was given).
6. How far in advance can I book my flight?
You can book a flight up to 8 months in advance.
7. What is the change penalty and refund policy?
It depends on the airlines' rules. Most discount tickets have severe penalties imposed by the airlines for reschedules or cancellations. The penalty amount varies with airlines and fare types. Sometimes airlines restrict fares to be non-refundable.
8. Do I need to reconfirm before traveling?
It is always recommended to call the airlines to double check their final schedules. Please reconfirm your flight with the airline at least 72 hours before departure, especially with your return flight.

 
 
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